FAQ
Frequently asked questions.
Quick answers about emergency care, appointments, insurance, records, and accessibility. If your question is not here, contact the team.
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Emergency care
Clear information for patients and families.
If you or someone near you needs urgent medical help, follow the guidance of the local emergency services in your area: For life-threatening emergencies, always call 999 or go to your nearest emergency department..
The hospital is preparing verified information about its emergency service, including when to use it and what happens on arrival. This will be published here once the wording is approved. Until then, please use the local emergency-services guidance above for urgent situations.
The emergency contact line is +44 (0)20 7946 0001. For a life-threatening emergency, always follow the local emergency-services guidance first.
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Appointments and admissions
Clear information for patients and families.
Use the request-an-appointment form on this website. It asks for your contact details, the clinical area you are interested in, and a preferred date and time. The preferred date and time are treated as preferences, not confirmed bookings.
Whether a referral is required depends on the service and your circumstances. If you are unsure, mention it in the notes on your request and the team will advise you when they respond.
The team receives your request and will respond to confirm next steps. The website confirms that your request has been received — it does not confirm an appointment.
The expected response window is within 2 working days.
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Insurance and payments
Clear information for patients and families.
Information about insurance providers is Coverage varies by insurer. The admissions team will confirm requirements and authorisation steps.. Please contact the hospital for current information.
Payment arrangements are Payment options and estimates are confirmed with the patient before care is arranged.. The team will explain the options when your appointment is confirmed.
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Records, privacy, and accessibility
Clear information for patients and families.
The hospital is preparing a privacy policy that will explain how personal information is collected, used, and protected. A summary is shown on the request form, and the full policy will be published here after legal approval.
The process for requesting medical records is Submit a written request to the privacy team at privacy@thamespehospital.com..
The hospital is committed to making its services accessible. Details of accessibility support, interpreters, and assistance are Step-free access, accessible facilities, and interpreter support can be arranged in advance..
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