Pre-admission checks
An admissions coordinator will contact you before your visit to confirm details, review your information, and answer preliminary questions.
- Medical history review
- Insurance pre-authorisation
Patient information
Clarity and support for your journey.
Peace of mind is an important part of recovery. Find practical guidance for preparing, arriving, and feeling supported throughout your visit.
Preparation
A smooth admission starts before you arrive. Our team helps ensure the essential clinical and administrative details are ready, so your check-in can feel calm and considered.
What to bring
Bring the essentials below to help the team make your arrival efficient and comfortable.
- Valid photo identification
- Current medications
- Insurance details
- Personal toiletries
Your care journey
Know what happens next.
From admission through follow-up, the team will explain the plan, confirm decisions with you, and provide a clear point of contact for practical questions.
Practical support
Questions are part of the care.
A named member of the admissions or patient liaison team can help with preparation, accessibility, visiting arrangements, and the practical details that make a visit feel more manageable.
On the day
The arrival process
Designed for discretion and efficiency, check-in respects your time and privacy from the moment you step through the doors.
Concierge welcome
Our front-of-house team greets you and directs you to a private admissions space.
Private check-in
An admissions specialist reviews your documentation in a comfortable, confidential setting.
Ward escort
A member of the support team guides you to your prepared room or consultation space.
Essential details
Information for your stay
Find quick answers about visiting, financial coordination, privacy, and practical support.
Admissions desk hours
- Hospital opening 24 hours, every day
- Visiting hours 10:00–20:00 daily
Visitor information and guidelines
General visiting hours are 10:00–20:00 daily. Visitor numbers may be limited in clinical areas to protect rest and privacy. Please check with the team if you are visiting a patient in a higher-acuity setting.
Insurance and payments
Coverage varies by insurer. The admissions team will confirm requirements and authorisation steps. Payment options and estimates are confirmed with the patient before care is arranged.
Medical records and privacy
Your confidentiality is central to our approach. Submit a written request to the privacy team at privacy@thamespehospital.com. See the privacy summary for how information is handled.
Dietary requirements and catering
Please tell the admissions team about allergies, dietary, religious, or lifestyle requirements before your visit so the appropriate arrangements can be discussed.